Placing an Order
How do I place an order?
At National Tool Warehouse, we want to make ordering fast, easy and flexible for our customers. To do so, we take orders online, by phone, as well as by fax.
For online orders, please use our secure online shopping cart and follow the easy step-by-step checkout procedures. Should you encounter any problems, feel free to contact our customer service representatives at 1-866-358-1919 or 1-417-358-1919.
For telephone orders, please call our customer service number at 1-866-358-1919 or 1-417-358-1919 and have the following information ready: the product name, part number, and quantity desired, as well as your credit card and contact details.
To fax orders please print and fill out the Fax Order Sheet and send it to 1-866-358-1915 or 1-417-358-1915.
How long does it take for an order to be shipped?
We make every effort to ship orders within 24-48 business hours after the order has been placed. Orders placed after 1:00 p.m. CST Monday – Friday will be processed the next business day. Orders received on weekends will be processed within 24-48 business hours starting the next business day.
How soon will I receive my order?
With numerous warehouses located across the United States, 70% of the U.S. will receive delivery within 2-3 business days. The remainder of the continental U.S. will receive delivery within 4-5 business days depending on where you are located and which warehouse(s) has the product in stock.
How can I track my order once it is shipped?
Once your order has been shipped, a tracking number will be assigned. This tracking number can be accessed on your Order Status page, which can be reached by opening your account information page on our web site. With your tracking number, you can track your shipment through the common carrier link, which is also found on the Order Status page. If you have any problems, please contact customer service at 1-866-358-1919 or 1-417-358-1919.